| Implementing Quality First Successfully
|
Tulsa Provider Says QF "Sets Us Apart"
| Name: | | Terry Clark |
| Title: | | Administrative Director |
| Organization: | | University Village (CCRC) |
| Location: | | Tulsa, OK |
| Phone: | | 918-298-33732 |
| E-mail: | | tclark@uvrc.org |
What was the "spark" that got your organization involved in QF?
Our state association, the Oklahoma Association of Homes and Services for the Aging (OKAHSA)
Where/how did you learn about QF?
OKAHSA
Describe the process of getting your Board's support for QF.
Board members were given the handouts at board meeting and a brief explanation. They are 100 percent for it.
Does your organization have a Quality First leader … an individual or committee?
Yes, I am the individual leader, and the committee that leads QF is our Operations group.
What has been the involvement of each of the following with QF in your organization? Who, for instance, has been informed about QF? Who has completed the Self-Study/Providers' Checklist? Who has reviewed the results of the Self-Study/Checklist? Who has implemented QF?
Our administrator and management staff are currently completing the AAHSA QF Self-Study and Providers' Checklist in our OPS Council each week. Our governing board doesn't have time to go through all the information, but our residents/clients have been told about QF at Residents Council meetings.
Has QF been beneficial to your organization in improving quality?
Yes, it sets us apart.
Has QF been beneficial to your organization in earning public trust?
Hard to measure. We do put the Quality First logos on all our marketing materials, employee forms, etc.
What has been the most beneficial aspect of QF for your organization?
Helping management staff to understand meaning and what a great quality first organization we have!
What has been the most challenging aspect of QF for your organization?
The time to go through all the materials.
Would you say that you have been able to integrate QF into your ongoing operations, or is it viewed as "something else to do"?
Since we were already doing most of this, it has not taken that much time/effort to integrate it into our ongoing operations.
April 29, 2005
Last Updated : 3/13/2008 5:37:51 PM
