The stories below highlight how AAHSA Quality First Covenant signers instituted Element 10. Public Trust and Consumer Confidence within their organizations.

Connecticut Housing Member Makes Front Page News
The Marvin/Under One Roof, Inc., a long–time Quality First organization, made the front page of The Norwalk Hour in a story that showed how their work is helping seniors of all incomes receive the quality services that they deserve.

Annual Report Shows How Washington CCRC Puts Quality First
Washington’s Crista Shores Retirement Community recently used the AAHSA Quality First 10 Elements of Quality as the framework for their 2005 annual report. According to Executive Director Glen Melin, this report helped the CCRC "show our stakeholders that our commitment to Quality First is helping us achieve excellence in our work."

Connecticut Member Helps Congressman See How Their Organization Puts Quality First
In March 2006, Rep. Christopher Shays (R–Conn.) visited with residents of The Marvin/Under One Roof, Inc. to learn more about this innovative senior housing sponsor. Shays took part in a community service activity and learned about their Quality First team.

AAHSA Quality First Featured in the Congressional Record
U.S. Rep. Joe Pitts recognized 16 Pennsylvania members who are putting Quality First in a meeting of the U.S. House of Representatives.

California Legislators Pass Quality First Resolution In August 2004, California became the first state to pass a resolution commending AAHSA Quality First.

Program Offers Seniors New Connections
California's Eskaton Senior Residences and Services recognized that there was no one place where seniors could find information. Through their work with AAHSA Quality First, this organization developed the Senior Connection program.

A Model for a Member Taking Quality First Public
Milton Residences for the Elderly published a full–page advertisement in its local newspaper to announce its commitment to put quality first in senior housing.

Editorial Helps Member Explain Senior Housing's Value in Norwalk Community
The Norwalk Hour recently published an editorial by Mary Windt from The Marvin/Under One Roof, Inc., that describes how her organization's services can benefit Norwalk community members. This article, part of the program's Quality First implementation plan, illustrates media coverage's value as a tool to earn the public's trust.

Provider's Commitment to Quality First Makes the News
The New Glarus Home was featured in a The Monroe Times article for its commitment to AAHSA Quality First. The article included a summary of Quality First, a quote from the CEO about it and even a photo of staff members in specially designed Quality First t–shirts!

Checklist Helps Oklahoma Member Plan for the Future
University Village Retirement Community used its Quality First Checklist results to develop a quality improvement plan based on the AAHSA Quality First 10 Elements of Quality. According to Chief Operating Officer Mike Shawn, the checklist was "an invaluable tool for our organization."

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