The stories below highlight how AAHSA Quality First Covenant signers instituted Element 7. Consumer–Friendly Information within their organizations.

Annual Report Shows How Washington CCRC Puts Quality First
Washington’s Crista Shores Retirement Community recently used the AAHSA Quality First 10 Elements of Quality as the framework for their 2005 annual report. According to Executive Director Glen Melin, this report helped the CCRC "show our stakeholders that our commitment to Quality First is helping us achieve excellence in our work."

Program Offers Seniors New Connections
California's Eskaton Senior Residences and Services recognized that there was no one place where seniors could find information. Through their work with AAHSA Quality First, this organization developed the Senior Connection program.

Checklist Helps Oklahoma Member Plan for the Future
University Village Retirement Community used its Quality First Checklist results to develop a quality improvement plan based on the AAHSA Quality First 10 Elements of Quality. According to Chief Operating Officer Mike Shawn, the checklist was "an invaluable tool for our organization."

Leading-Edge Care with a Touch of Finesse
Golden West Senior Residence's decision to partner with a nearby company to construct and operate an affordable wellness center was an important step on their Quality First journey.

Back to AAHSA Quality First Elements