Informing the people you serve and their family members about your organization's commitment to AAHSA Quality First will help you become the provider of choice in your community.

The following section features templates that you can use as models, fact sheets and other resource materials for your organization.

Templates

Model Fact Sheet about Community Involvement
When an organization gets involved in the community-at-large, it enhances the quality of life of individuals it serves, in addition to its reputation in the local community. Use this model to develop a fact sheet that highlights these activities in your organization.

Sample Quality First Article for Your Organization’s Newsletter
Explaining your organization's commitment to Quality First is an important step is earning the trust of the people you serve. Use this sample article to explain the program and its important role in achieving excellence in aging services.

First Impressions Assessment Form
As the old saying goes, first impressions are lasting impressions. Perhaps your organization could benefit from assessing the impressions you make on new residents or clients and their family members. Asking these individuals to complete this sheet can help you identify opportunities to improve your organization.

How to Create a Fact Sheet about Your Organization
The first step to earning public trust is providing the public with the basic information about your organization so they know who you are and how you are dedicated to serving older adults. Use this template to design a fact sheet that can help your organization achieve this goal.

Sample Letter for Residents, Clients and Families
To earn trust in aging services, AAHSA members can inform the people they serve and their families about quality in their organization.

Fact Sheets

Share Your Good Work With Consumers
Find out how your organization can use the Consumers’ Guide to Quality Aging Services to demonstrate the quality of your services and care and earn the public’s trust.

Consumer Fact Sheet about AAHSA Quality First
"Our Organization is Proud to Participate in AAHSA Quality First" proclaims this fact sheet that AAHSA members can distribute to residents, clients and prospective customers.

Fact Sheet Explains the Not-for-Profit Difference
"Aging Services: The Not-for-Profit Difference," is a one-page fact sheet your organization can use to tell your residents and their friends and family members about your unique characteristics as a not-for-profit organization.

Other Resources
Asking the Right Questions
AAHSA Quality First offers a new "Consumers’ Guide to Quality Aging Services" to help your prospective clients understand what to look for in a provider.

The Aging Consumer: A New Generation
This research digest from AAHSA features summaries of credible and informative research that can shed light on the issues older consumers will face in 2016 and beyond.

AAHSA Quality First for Residents and Clients
This PowerPoint presentation is ideal for aging-services providers to use to introduce AAHSA Quality First to their residents and clients.

Building a Culture of Philanthropy Through Effective Marketing Techniques
Before thinking about garnering charitable gifts from residents, you must first build personal relationships with them.

Consumers' Guide to Quality Aging Services
This unique guide can be used by older adults and their loved ones who are seeking any type of aging services or care. It will help consumers learn more about the organization, evaluate the quality of its care and services, and compare it to others.

Oklahoma CCRC Develops Sheet to Highlight Community Commitment
At University Village Retirement Community, a continuing care retirement community in Tulsa, Okla., administrators used the AAHSA’s Model Community Involvement Fact Sheet to develop a resource explaining their organization’s work commitment to the community-at-large.

Advertisement Shows How Iowa CCRC Puts Quality First
The United Presbyterian Home in Washington, Iowa, developed a full page advertisement with the Quality First logo for the Chamber of Commerce's "Welcome to Washington" catalog and on the organization's Web site. It is just one of the several promotional products this CCRC is using to showcase their commitment to quality.

Quality First as Conversation and Collaboration
Quality First's core principles can be translated into action in any number of ways, depending on the challenges and environments of the organizations that adopt them.

Vision: Social Accountability: Building Bonds in Our Communities
The community where an aging-services provider is located is the source of our residents, volunteers, associates and philanthropy. Reporting an organization's social accountability is an important tool that communicates their message of commitment, performance and excellence and increases the level of public trust in the organization.

Communicating with Clients in Person and Over the Phone
Learn why Medicare and other health-care information is so hard to talk about and use these tips to help improve your communication with clients.

How Seniors Learn
Explore research from the field of cognitive aging and find out how you can adapt your educational programs and materials to build on your clients’ cognitive strengths and compensate for some of the losses that can occur with aging.

Health Care Choices: Sharing the Quality Message
This brief from the Foundation for Accountability details how providers can help clients and family members sort through information and prepare an quality report card for your organization.