Advancing Excellence's Implementation Guide for Satisfaction Surveys
This Implementation Guide provides efficient, consistent, evidence-based approaches to assessing resident and family satisfaction with the quality of care.

Aging-Services Providers Use Resident, Family and Staff Opinions to Improve Care
The same techniques that work for commercial entities also have great value in aging services, as we discovered in talking to several providers who have conducted resident and family research.

Smart Surveys Help Benchmark Excellence
Achieving excellence and staying at the top of one’s game requires a scorecard or benchmark to track performance. Aging-services providers measure their success by surveying customers and comparing their results with similar providers.

Customer Satisfaction as a Discipline
There are literally hundreds of reasons why every aging-services organization should place a premium on satisfying their residents, clients and family members. This publication, written by a member of the Quality First task force, explores how providers can use consumer satisfaction surveys as a means to promoting quality in their work for older adults.

Measuring Satisfaction — Bringing Together Elements of Resident Advocacy and Quality Care
The Confidence Survey Program provides resident, family & employee satisfaction survey tools.

Holleran
Holleran offers 360° Organizational Research, which captures "stakeholder" feedback and provides valuable direction for improving performance management and implementing organizational change.

My InnerView Inc.
My InnerView provides an evidence-based data management system to help senior living provider's track, trend and benchmark operational performance.

ServiceTrac, LLC
Service Trac, LLS provides mystery shopping, sales training and customer satisfaction surveys.