Guide to the AAHSA Quality First Web Site

Updated: February 28, 2008

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AAHSA Quality First Web Site: www.aahsa.org/qualityfirst

The mission of Quality First is to achieve excellence in aging services and to earn public trust. By endorsing the Quality First principles, our members pledge to work in partnership with consumers and government to create an environment in which consumers can feel confident that they are receiving the high quality care and service they deserve. Highlights of each web site section are listed below:

Assessment Tools Providers' Checklist for Quality First AAHSA Quality First Guidelines AAHSA Quality First Self-Study AAHSA Quality First Discussion Guide Consumers' Guide to Quality Aging Services AAHSA Quality First for Low-Income/Subsidized Housing Providers AAHSA Quality First for Market-Rate/Unsubsidized Housing Providers Covenant AAHSA Quality First Covenant Which AAHSA Members are Participating in Quality First? View Your State's Percentage Participation in Quality First Fact Sheets AAHSA Quality First and CARF–CCAC Standards Philanthropy and AAHSA Quality First An Overview of AAHSA Quality First AAHSA Quality First 10 Elements of Quality AAHSA Quality First and Ethical Practices 10 Ideas to Achieve Excellence and Earn Public Trust Major Supporters of Quality First Housing and AAHSA Quality First Quality First for Boards and Trustees Quality First and Public Policy Quality First and Technology How AAHSA Business Firm Members Can Support Quality First Frequently Asked Questions (FAQs) Frequently-Asked Questions for AAHSA Members Why AAHSA Members Participate in AAHSA Quality

Guides to AAHSA Quality First Quick Guide Step-by-Step Guide Month-by-Month Guide Guide to the AAHSA Quality First Web Site Quality First Covenant Signers Forum National Commission Public Trust Earning Trust with Residents, Clients and Families Developing Trust Among Employees Earning Trust with Trustees and Board Members Working with the Media to Earn Trust Building Trust with Policymakers Using the Internet to Earn Public Trust Case Studies Resources to Help Earn Public Trust Using Your Not-for-Profit Status to Earn the Public's Trust Using the AAHSA Quality First Logo to Earn Public Trust Presentations AAHSA Quality First for Residents and Clients Earning Trust in Aging Services AAHSA Quality First Discussion Guide Introductory PowerPoint Implementing Quality First PowerPoint Member Presentations at AAHSA Conferences Resources Hundreds of documents and links with information and tools for the Quality First 10 Elements of Quality (See next page for resources topics) Successes for AAHSA Quality First How Your Colleagues Implement Quality First All Star Programs Member Comments about Quality First Successes

Resources Guide: www.aahsa.org/qualityfirst/resources

We have identified resources that your organization can use in its quest to achieve excellence and earn public trust. Each aging services organization is different and its needs will vary. Therefore, all resources are not appropriate for all organizations. Use your judgment in selecting resources from this list or from other sources that will meet your needs. The resource materials are organized by the AAHSA Quality First 10 Elements of Quality.

1. Commitment Visible Display of Commitment Ethics Organizations Case Studies in Ethics Code of Ethics Tools for Ethical Decision Making 2. Governance and Accountability Corporate Compliance Financial Stewardship Integrated Strategic Planning Leadership & Board Development Legal and Ethical Policies Mission Nonprofit Trustees Residents Rights Security/Emergency Management Social Accountability 3. Leading-Edge Care Services Activities Alzheimer's & Dementia Care Culture Change End-of-Life Care Environmental Stewardship Family Caregiver & Support Services Food and Nutrition Health Care Intergenerational In-Home Services Intergenerational Services Information & Assistance Spiritual Fulfillment Technology Solutions Therapy Transportation Wellness and Prevention 4. Community Involvement Grassroots Advocacy Fundraising Social Accountability Volunteer Programs

5. Continuous Quality Improvement Assisted Living Evaluating Programs Home and Community-Based Services Housing Nursing Homes Risk Management Staff Involvement in Quality Improvement 6. Human Resources Development Benefits and Compensation Leadership Development Legal Issues in HR Recruitment & Retention Staff Training & Development Volunteer Support Workplace Culture 7. Consumer-Friendly Information 8. Consumer Participation 9. Research Findings and Education Case Studies Educational Tools and Opportunities Research Findings Research Organizations 10. Public Trust and Consumer Confidence Earning Trust with Residents, Clients and Families Developing Trust Among Employees Earning Trust with Trustees and Board Members Working with the Media to Earn Trust Building Trust with Policymakers Using the Internet to Earn Public Trust Case Studies Resources to Help Your Organization Earn Public Trust Using Your Not-for-Profit Status to Earn the Public's Trust Using the AAHSA Quality First Logo to Earn Public Trust

Questions and Ideas
Contact Bruce Rosenthal, Vice President of AAHSA Quality First, 202-508-9499, e-mail brosenthal@aahsa.org.