Reality, Not Rhetoric, Empowers this Staff
How a visibly valued staff thrives in a culture of continuous learning and mentoring.

A Mentoring Program to Reduce Turnover
In 1997 Luther Manor Retirement Community was struggling with a nursing assistant turnover of 102 percent. We decided we would no longer accept high staff turnover.

Collaboration and Staff Development Create Happier Employees
In 2001, the Lutheran Home at Hollidaysburg, Pa., was facing staff turnover of 65 percent, 30-plus survey deficiencies and quality control problems.

Respite Care Programs Grant the Gift of Time
Doubt that time is money? Talk to a caregiver.

Quality First Embraces Consumers and Takes Root with Providers
Is Quality First like a sweater—a garment we would casually put on or toss aside as conditions require—or is it an integral part of who we are and the work we do?

Wisdom: Power to the People
We are the creators of change.

Vision: From the Horse’s Mouth
Report on an important workforce study on recruitment and retention of front-line workers in California.

Accreditation Department
Making risk management an everyday job.

Research Department
A data-driven approach to improving recruitment and retention of direct care workers.

Ideas and Innovations Department
Providers share their best ideas.